Salesforce’s Lisa DeMille on turning AI into real outcomes

Lisa DeMille, Senior Vice President of Global Solution Engineering at Salesforce, discussed the challenges of transitioning AI from pilot projects to operational use in government agencies. She highlighted a third-party study showing 95% of AI pilots fail. DeMille emphasized a four-system process: context, application, agency orchestration and engagement. She noted significant AI adoption, particularly Slack, which has reduced work hours by 20% and saved up to $7 million weekly at Salesforce. DeMille shared personal examples of AI’s efficiency, such as preparing for 12 meetings with government CIOs in minutes, underscoring AI’s transformative impact on government operations.