David Shive

Golden Gov: Executive of the Year

David Shive has been the CIO of the General Services Administration going on six years, but he’s never had a year like 2020. Faced with the challenges of the COVID-19 pandemic, Shive led GSA’s IT team to ensure the agency could continue operations without missing a beat. “We’d made a pretty significant investment in time and people, and even some dollars, into mobile-enabling the agency and we’ve been operating that way for a while,” Shive said. “But it’s different when people are opting into telework and when an entire agency leaves the four walls of a building and has to continue the mission of the agency in a widely distributed format.” Not only was GSA able to do that, Shive said, but in some places, the agency even upped its velocity of delivery and improved customer experience.

Amrita Datar

Written by Amrita Datar

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