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Commentary

Joe Gebbia, chief design officer at the National Design Studio, speaks during an event to unveil the new America.gov website, at the Andrew W. Mellon Auditorium in Washington, D.C., on Sept. 29, 2026. (Photo by Kent NISHIMURA / AFP via Getty Images)

For America.gov, the front door is only as good as the back office

The portal will be what the public sees, but how agencies approach a heavier volume of work behind the scenes will determine its success.
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