White House reveals two new ‘life experience’ CX projects
The projects focus on improving citizens' access to Medicare and disaster assistance.
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Federal Emergency Management Agency (FEMA)
Charles Armstrong joins FEMA as chief information officer
He has three decades of tech experience in IT operations including seven years as CIO of U.S. Customs and Border Protection.
FEMA, FCC warn emergency alert system vulnerable to hacking
FEMA issued an advisory to broadcasters after learning the exploit may be demonstrated at the DEF CON hacking conference in Las Vegas.
ATARC announces 2 labs to spur government adoption of modern credentials
The trade body has set up two public-private labs that will demonstrate six mobile device authentication use cases.
2 DHS agencies mostly handled ‘major’ privacy incidents effectively
CBP failed to report its most recent risk assessment findings.
National lab’s data tools are homing other agencies’ COVID-19 response efforts
About 20 agencies use the tools to plan their COVID-19 response down to the county and demographic levels, and soon they'll help monitor pandemic recovery.
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Missing E-Tran controls saw SBA issue $692M in duplicate pandemic relief loans
Proper screening could catch such errors, as well as fraud the agency is instead investigating after the fact.
FEMA working to clarify cyber controls
Only then can the agency use automation for compliance, according to its CTO.
CISA will control .gov domains by late April
The General Services Administration is seamlessly transferring management of the critical infrastructure after more than 20 years.
‘Longstanding’ legacy IT deficiencies persist at DHS
Three systems in particular, the youngest of which is 17 years old, could use improved oversight coupled with cloud migration and data center consolidation, according to a…