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National Archives and Records Administration (NARA)

Joe Gebbia, chief design officer at the National Design Studio, speaks during an event to unveil the new America.gov website, at the Andrew W. Mellon Auditorium in Washington, D.C., on Sept. 29, 2026. (Photo by Kent NISHIMURA / AFP via Getty Images)

For America.gov, the front door is only as good as the back office

The portal will be what the public sees, but how agencies approach a heavier volume of work behind the scenes will determine its success.
Department of Homeland Security Secretary Kristi Noem participates in a briefing at the Federal Law Enforcement Training Centers on Nov. 7, 2025, in North Charleston, S.C. (Photo by Alex Brandon-Pool/Getty Images)

DHS ditched software that archived officials’ electronic messages

Those officials are now asked to screenshot their messages and upload them to a shared drive, according to sworn court testimony released this week.
Natalie Buda Smith, director of digital strategy at the Library of Congress, and Jill Reilly, the National Archives and Records Administration’s digital engagement director, participate in an SNG Live event on March 27, 2025 in Washington, D.C. (Scoop News Group photo)

Federal archival digital teams look to upskill staff amid governmentwide workforce changes

Library of Congress and National Archives and Records Administration experts discuss how they’re adjusting to staff upheaval while embracing automation.
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