robotic process automation (RPA)

WASHINGTON D.C., Sept. 20 – Department of Labor emerging tech chief Krista Kinnard accepts the emerging leader award at the Samuel J. Heyman Service to America awards. (Image credit: Partnership for Public Service / Joshua Roberts.)

DOL emerging tech chief says engaging staff, identifying pain points key to process automation

Sammies emerging leader award-winner Krista Kinnard discusses best practices for using technology to streamline back-office processes at federal agencies.
One of USDA’s new automations will help the U.S. Forest Service pay invoices faster while fighting wildfires like this one near Fawnskin, California in 2007. (Photo by David McNew/Getty Images)

USDA set to grow its ‘strategic’ RPA program in fiscal 2022

The department has 66 automations in production with 29 more on the way, after establishing an operations and maintenance service a year ago.
Army financial management
Joint Service members and civilians participate in Exercise Diamond Saber at Fort McCoy, Wisconsin, on June 26, 2019. It’s the Army’s only large-scale financial management exercise. (U.S. Army / Russell Gamache)

DOD takes automation a step further with machine learning

RPAs are getting a boost from machine learning in the DOD to help link up unmatched financial data.