Naviant’s Vince Hanson on blending human expertise with automation

Vince Hanson, Vice President of Public Sector at Naviant, discussed the transition from isolated automation pilots to enterprise-scale, mission-driven execution. He emphasized the importance of planning, including understanding business processes, identifying bottlenecks, and creating a strategic blueprint to achieve ROI. Hanson shared an example where agentic automation helped a customer with a workforce knowledge gap by using UiPath technology to QA work, enhancing new employees’ training and achieving 90% processing efficiency. This approach combined human and automated processes, leading to a significant impact on the agency’s mission.