GSA launches customer feedback pilot
August 04, 2015
A new General Services Administration pilot launched Tuesday wants to take that kind of feedback and use it to make the experiences of future customers even better.
David Stegon was a staff reporter for FedScoop and StateScoop from 2011-2014.
The National Archives and Records Administration has released an updated version of its open government plan that covers the agency’s open government initiatives through 2014.
“Over the past two years, we followed the ambitious path we set in our first Open Government Plan, implementing almost 70 tasks to improve open government,” Archivist David Ferriero said. “Over the next two years, we will continue to improve transparency, participation, and collaboration, while embracing innovation and developing best practices.”
Part of the updated plan includes a flagship initiative calling for innovative digital access and strategies.
“Our flagship Initiative includes the Citizen Archivist Initiative, which engages the public in crowdsourcing activities like tagging, transcription, and scanning to help make the records of the National Archives more accessible online, where people want them,” the plan says. “Additionally, the flagship initiative seeks to update our digitization strategy to expand our efforts to digitize records. We will continue to leverage the social media strategy to guide how we utilize social media tools during the next two years.”
The agency also plans to move its public facing website, Archives.gov, to a cloud based solution and implement Drupal, an open source content management system.