CIO, U.S. Postal Service
According to Postal Service CIO Pritha Mehra, a good leader needs to be an active listener and a perpetual student. They must also be results-driven. “Good leaders start each day scanning a summary of the news that affects their organization and never stop learning,” she told FedScoop. “They should have trusted advisors helping filter internal and external news for trends and developments that create opportunities … I have to keep in touch with the rhythms of the marketplace so my team and I can anticipate trends and keep meeting evolving customer expectations,” she added. Mehra is focused on supporting the Postal Service’s Delivering for America plan, as part of which her office has articulated key strategies and specific initiatives such as using collaboration tools to increase productivity and promoting data resiliency.