Manage cases with ease
View all case data and related interactions in a searchable, secure platform and create a unifying help desk experience for agents.
The Salesforce Case Management solution helps government agencies view all case data and related interactions in a searchable, secure platform. It supports the full case management lifecycle by integrating critical data points from multiple systems into a single location. Create a unifying help desk experience for agents. Allow your organization to have a complete view of each interaction and enable agents to act fast when problems arise. Configure key information related to records and push pre-filtered information relevant to a case.
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