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The website needs to improve its performance, and agencies involved need to develop a timeline to do it, watchdogs said in a report released Tuesday.
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The administration’s website lacks strategic planning for its future usability, and the agencies in charge need to create a timeline to develop such a plan, watchdogs said in a report released Tuesday.

The Office of Management and Budget and Performance Improvement Council still haven’t improved deficiencies found in a 2013 usability test because of “limited resources,” according to the Government Accountability Office report, which found that overall OMB is still struggling three years later to plan for the future of website — the public’s portal into the federal government’s goals and performance in key areas.

“Without a strategic plan, OMB will not know the resources it needs or the steps to take to meet requirements, and to ensure the site provides useful information to the public,” the report’s authors wrote in the summary.

Staff said they had not made a strategic plan because they hired a digital services director in February to develop the plan and manage the site’s development, according to the report. They also “wanted to allow transition time for the operations and website maintenance contractor hired in August 2015.”


In June 2013, the GAO also said the guiding agencies should track website performance measures required by and set goals for them. But the recent audit found that OMB and PIC still have not set goals for the 24 measures required and are only tracking 18 of them.

The Government Performance and Results Modernization Act of 2010 required OMB to create a single performance-related website, and the agency launched the website as a result in August 2011.

OMB also hasn’t met all of the public reporting requirements under GPRAMA for the site, according to the report. But staff told auditors they know the site is not compliant and “moving forward, are focused on ensuring its compliance.”

The report noted that OMB, PIC and the General Services Administration — which handles IT, program and contract management for the — had taken steps to improve the website, but their progress still did not meet requirements for federal websites.

OMB staff agreed with the report’s recommendations, which were to ensure the information on the website complies with public reporting requirements, analyze, and “where appropriate” implement the results from the 2013 usability test and develop a strategic plan for the site.

Samantha Ehlinger

Written by Samantha Ehlinger

Samantha Ehlinger is a technology reporter for FedScoop. Her work has appeared in the Houston Chronicle, Fort Worth Star-Telegram, and several McClatchy papers, including Miami Herald and The State. She was a part of a McClatchy investigative team for the “Irradiated” project on nuclear worker conditions, which won a McClatchy President’s Award. She is a graduate of Texas Christian University. Contact Samantha via email at, or follow her on Twitter at @samehlinger. Subscribe to the Daily Scoop for stories like this in your inbox every morning by signing up here:

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