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Customer Experience Executive Order

Travelers pass through a TSA security checkpoint during a winter storm at Denver International Airport on February 22, 2023 in Denver, Colorado. More than 1000 flights have been canceled across the U.S. as the storm impacts travel around the country. (Photo by Michael Ciaglo/Getty Images)

White House requests more than $500M to support CX offices and initiatives in 2024 budget

The White House wants to stand up or expand CX offices at DHS, Interior, Treasury, the VA, Social Security Administration, FEMA and the Census Bureau, among others.
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Robin Carnahan testifies via video-teleconference, during a Senate Homeland Security and Governmental Affairs Committee on June 10, 2021 in Washington, DC. (Photo by Kevin Dietsch/Getty Images)

Robin Carnahan on GSA’s role making ‘the damn websites work’

In an interview, Carnahan discusses the government's needs to serve Americans as they've come to expect in their daily lives, the need for greater tech talent in…
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