VA software management woes linked in part to CIO vacancy, watchdog says
The VA’s Enterprise Software Asset Management (eSAM) initiative and software license inventory project lack governance frameworks and planning, per a new GAO report.
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Department of Veterans Affairs (VA)
How secure, branded calls can help solve the government trust gap
Scott Straub, TransUnion's senior public sector strategy director, highlights how branded caller ID technology helped the Department of Veterans Affairs increase veteran contact rates by 65% while…
Cash out veterans’ preference in federal hiring, honor their debt
In government hiring, veterans’ preference is badly structured compensation that also fails on policy grounds.
VA’s AI use to fix disability claims backlog sparks concerns from Congress, watchdogs
With 80% of its pending claims stuck in an evidence gathering phase, a congressional subcommittee wonders if there are enough humans left at the agency to stay…
VA patient system wrongly deemed ‘low risk’, watchdog says
The Patient Advocate Tracking System-Replacement was transferred to the cloud in 2023 and was not properly assessed for risk as it contains medical record access.
VA health secretary quits less than a year into tenure
John Bartrum, who led the Veterans Health Administration’s rollout of electronic health record modernization, said he is leaving public service.
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VA clinical staff rushed to use generative AI without oversight, watchdog finds
The agency’s efforts to reduce barriers to innovation, aligned with a 2025 OMB memo, may have introduced more vulnerabilities.
AI can save veterans’ time, but TMF head says reauthorization needed for more investments
Recent form modernization speeds up VA processes, but with $200 million left, the fund’s acting director is asking Congress for more money for other projects.
GSA playing catch-up with industry on AI and tech, agency head says
Edward Forst and other agency officials said the government is behind the curve on technology, and asked for private-sector engagement to improve.
Lawmakers aim to prevent sale of veterans’ data for AI, scams
As technology evolves, there is broad concern that vendors could use veterans’ personal information to power AI models and monetize the resulting product.