In compliance with 2019's CASES Act, the Office of Management and Budget release guidance for agencies to accept personal records requests electronically.
USA.gov is pitched as the portal for “trusted, timely, valuable government information and services when and where you want them.” But now when users have feedback on the…
Editor’s Note: Katie Messner’s experience has been updated to reflect her work with Usability.gov. As agencies and departments transition to a more digital government, many are finding…