Labor Department receives $3.5M TMF award to establish online missing benefits registry
The investment will go toward an online “lost and found” registry for recovering lost benefits and savings.
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digital services
How USDA’s cloud integration advances its mission goals
A discussion on using cloud-based applications and data sharing to improve constituent engagement and information sharing to the nation’s agriculture businesses.
“An amazing waste of money and time.” Commerce CIO calls for digital services reformulation
“Almost every online presence must be replaced,” Department of Commerce CIO Andre Mendes said.
USDS to pilot new types of projects and set fresh objectives as part of 2024 strategy
U.S. Digital Service Administrator Mina Hsiang says the strategic plan includes further direct work with agencies such as HHS and SSA.
U.S. public sentiment ranks public sector organizations low on customer experience measures
The survey findings showed sentiment among U.S. consumers below average for government services but highlights key takeaways from which agency leaders can learn.
Using cloud to improve payment integrity for digital services
AWS’ Saqib Sheikh and Deloitte’s Amir Drubosky discuss reducing payment fraud with improved data analytics on everything from policies to financial management system data.
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How the VA is accelerating digital modernization
Federal agency leaders are working hard to improve their delivery of public services, especially in light of recent policy initiatives, including the White House “Executive Order on…
White House picks Cori Zarek as US Digital Service deputy administrator
Zarek served as a U.S. deputy CTO during the Obama administration.
A three-stage approach to digitizing documents and workflows
A new report proposes a creative approach to modernizing document-based government services, making them accessible, inclusive, user-centric and mobile-friendly.
GSA’s 5-year plan prioritizes digital government
The strategy is predicated on the view that GSA must help agencies rebuild public trust through digital services.