The survey findings showed sentiment among U.S. consumers below average for government services but highlights key takeaways from which agency leaders can learn.
A new report proposes a creative approach to modernizing document-based government services, making them accessible, inclusive, user-centric and mobile-friendly.
Deputy Secretary of Defense nominee Kathleen Hicks reacts to the start of her Senate confirmation hearing in Washington, D.C. Feb. 2, 2021. (DoD photo by EJ Hersom)
Automation platforms are giving government agencies greater capacity to improve citizen services and help employees keep up with escalating workload demands.