Food and Drug Administration seeks input on digital transformation plan
The agency is working to publish a new data and technology modernization strategic plan by Sept. 30.
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Digital Transformation
U.S. public sentiment ranks public sector organizations low on customer experience measures
The survey findings showed sentiment among U.S. consumers below average for government services but highlights key takeaways from which agency leaders can learn.
FDIC appoints Chezian Sivagnanam to IT architecture leadership role
Sivagnanam joins from the National Science Foundation, where he was chief enterprise architect for 13 years.
A three-stage approach to digitizing documents and workflows
A new report proposes a creative approach to modernizing document-based government services, making them accessible, inclusive, user-centric and mobile-friendly.
GSA expanding use of COMET blanket purchase agreement: CIO Shive
The agency is also piloting "instant" job offers following interviews with its technologists.
Survey points to strong support for digital transformation projects
A majority of agency leaders say they plan to maintain accelerated digital transformation progress as the pandemic subsides in a recent survey.
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Pentagon’s Hicks puts pressure on new AI office to deliver results
Deputy Secretary of Defense Kathleen Hicks wants the Pentagon's new AI office to show major progress within the next year.
Defense Logistics Agency has ‘secret sauce’ for deploying software bots
Bots — many of which are unattended — are resulting in notable savings for the agency.
How automation benefits the citizen experience
Automation platforms are giving government agencies greater capacity to improve citizen services and help employees keep up with escalating workload demands.
What government CIOs need for AI to succeed
Conversations with federal and state CIOs make clear: ‘It’s not a question of when, but how we allow AI to come into our processes.