Coalition building crucial for IT modernization project success, says Federal Energy Regulatory Commission CIO
“Sharing the responsibility, the pain points and our achievements are paramount for any federal IT project”.
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President’s Management Agenda (PMA)
White House reveals two new ‘life experience’ CX projects
The projects focus on improving citizens' access to Medicare and disaster assistance.
Biden OMB needs to improve reporting of cross-agency IT priority goals: watchdog
The Government Accountability Office has made five recommendations to the White House for improving the transparency of CAP goals.
GSA administrator: Biden remains ‘fixated’ on improving customer experience
Robin Carnahan says her agency is focused on continuing momentum from recent federal IT successes including the launch of COVIDtests.gov and StudentAid.gov.
White House publishes final President’s Management Agenda learning roadmap
Agency IT leaders will use the management agenda to help determine key strategic priorities.
Seeing the citizen as a customer: Implementing a customer-first mindset in government
As agencies work to implement mandates in the CX executive order to view citizens more as customers, they must make a more meaningful investment in culture change.
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White House adviser: CX initiative ‘not just going to be some fancy new apps and websites’
Amira Boland spoke Wednesday after OMB announced it will organize its user experience drive around five key moments in citizens’ lives.
OMB releases draft learning agenda
The document is intended to identify critical evidence gaps in the President's Management Agenda.
Biden signs executive order on customer experience
The order follows the president's management agenda last month, which focused on improving citizens' experience of digital services.
Biden-Harris management agenda includes focus on design of digital services
Equity, dignity and accountability within the federal workforce are the document’s over-arching themes.