WASHINGTON, DC – MARCH 30: Director of the Office of Management and Budget (OMB) Shalanda Young testifies before the Senate Budget Committee. (Photo by Kevin Dietsch/Getty Images)
Robin Carnahan says her agency is focused on continuing momentum from recent federal IT successes including the launch of COVIDtests.gov and StudentAid.gov.
As agencies work to implement mandates in the CX executive order to view citizens more as customers, they must make a more meaningful investment in culture change.