White House reveals two new ‘life experience’ CX projects
The projects focus on improving citizens' access to Medicare and disaster assistance.
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Social Security Administration
Biden 2024 budget calls for IT spending boosts at VA, Social Security, GSA and CISA
The budget request focuses on supporting federal agencies with pressing IT modernization needs and those that provide critical federal services in need of improved customer experience.
$41M in TMF funding awarded to three federal cybersecurity projects
Treasury, Social Security Administration and the Agency for Global Media receive investments to help protect sensitive systems and data.
Tim Amerson joins Social Security Administration as deputy CISO
SSA has also named Sid Sinha chief technology officer.
Watchdog calls on Social Security Administration to improve agile software development
The agency's IG made 12 recommendations for enhancing the agency's approach to software projects.
GSA gauging which agencies will extend network, telecom services on legacy contracts
The departments of Defense, Homeland Security and Justice and the Government Accountability Office are likely candidates given outstanding task orders.
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Lawmakers seek information from agencies on CASES Act implementation
Reps. Connolly and Hice have sent letters to IRS, SSA, USCIS, VA and CMMS.
Former GSA CIO: It’s time for a federal ‘Agile First’ strategy
Agile methodologies should not only be used in software development but information technology procurement, finance, budgeting and hiring, according to Case Coleman.
State Department deploying SD-WAN with $711M EIS contract to MetTel
A diverse wide-area network will integrate network connectivity across the department's posts in the U.S., Virgin Islands, Puerto Rico, Hawaii, and Canada.
SSA awards Verizon $44M unified communication platform contract
Verizon will converge three legacy systems to improve customer experience.