Amy Ritualo, the State Department’s acting chief data and AI officer, speaks during a fireside chat at AITalks on April 14, 2026, in Washington, D.C. (Scoop News Group photo)
The agency’s acting chief data and AI officer said State is in the “exploration stage” of agentic AI, focusing on guardrails and reducing administrative burden.
A sign for the U.S. Department of State is seen on the outside of the Harry S. Truman Federal Building on Oct. 8, 2024 in Washington, DC. (Photo by Kevin Dietsch/Getty Images)
State Department CIO Kelly Fletcher, left, speaks during AI Talks in Washington, D.C., on April 18, 2024, while State CAIO Matthew Graviss looks on. (Scoop News Group photo)
CIO Kelly Fletcher sees a future with agency consolidation and simplification, paired with AI agents that “make it easy for people to do their job” and “reduce…
A sign for the U.S. Department of State is seen on the outside of the Harry S. Truman Federal Building on Oct. 8, 2024 in Washington, DC. (Photo by Kevin Dietsch/Getty Images)
The 2025 American Customer Satisfaction Index study found rising customer satisfaction with USDA, State, SBA and other agencies engaged in various tech initiatives.
The plaintiffs say the agencies’ deployment of technologies that scour social media for “disfavored” speech violates the First Amendment and has chilled labor activities.
A sign for the U.S. Department of State is seen on the outside of the Harry S. Truman Federal Building on Oct. 8, 2024 in Washington, DC. (Photo by Kevin Dietsch/Getty Images)
That included notifications that roles were “excepted” during a shutdown. A spokesperson pointed to “minor data” discrepancies, which the agency worked to fix.