Tech

Labor Department’s Xavier Hughes on enhancing customer service

September 11, 2013

Xavier Hughes, chief innovation officer, Labor Department, discusses with FedScoopTV DOL’s customer service program and progresses.

More Scoops

Department of Labor gets a chief innovation officer

Chike Aguh has a long history dealing with workforce technologies and the future of work.

By Dave Nyczepir

Trends in Federal Mobility (VIDEO)

FedScoopTV: McAfee Senior Advanced Technology and Field Engineering Vice President Michael Fey

Symantec’s Gigi Schumm on the evolution of cyberthreats

Executive Office of the President’s Dr. Alissa Johnson on federal cybersecurity

FedMentors: Michael Daniel, cybersecurity coordinator, White House

GSA CIO Casey Coleman on how federal government can better embrace technology

Latest Podcasts

VA’s CIO calls for a bigger budget to draw better cyber talent; State Department reveals new interagency task force on detecting AI-generated content

The Pentagon reviews findings on major UAP reports in Senate hearing; a bipartisan House bill to modernize government data would extend the life of the CDO Council

A final interview with GSA’s Ann Lewis

The Federal CIO is focused on cyber, a smooth transition in months ahead; New tech announcements made on Defense Secretary Lloyd Austin’s trip to the Indo-Pacific

Labor Department’s Xavier Hughes on enhancing customer service

More Like This

The government is working to improve data access. An AI chatbot could be part of that.

Global Engagement Center leader talks disinformation, technology and reauthorization

How federal IT officials are navigating the post-AI executive order ‘hype cycle’

Top Stories

National Archives CIO Sheena Burrell takes chief innovation role at FDIC

IRS’s AI voicebots and chatbots have room to grow, advisory panel says

State Department reveals new interagency task force on detecting AI-generated content

House bill to modernize government data, extend CDO Council moves out of committee

Anthropic eyes FedRAMP accreditation in quest to sell more AI to government

Anthropic model subject of first joint evaluation by US, UK AI Safety Institutes

Senators urge DHS to evaluate budding facial recognition ‘regime’ at airports

VA needs bigger budget to draw better cyber talent, CIO says