Why Agentic AI demands new skills, governance and leadership
With autonomous AI agents on the rise, Salesforce’s Nadia Hansen says agencies must balance innovation with governance, training and human oversight to build trust and impact.
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Digital Transformation
How Customs and Border Protection is scaling AI and cloud to secure the nation’s borders
Deputy Assistant Commissioner and Deputy CIO Jay Alalasundaram explains how AI, biometrics and hybrid cloud are shaping the future of border enforcement, security and traveler experience.
FCC’s Allen Hill on leveraging cloud services, AI and automation
The Federal Communications Commission has moved aggressively to embrace cloud services and leverage AI to streamline IT operations, reduce manual workloads and deliver new capabilities faster.
Agencies push for digital transformation amid security challenges
Federal agencies are accelerating digital transformation efforts to meet public expectations and comply with mandates, but transitioning securely to platforms like Salesforce often requires specialized help, according…
The US is leading its counterparts in digital transformation at scale, GSA’s Shive says
GSA IT chief David Shive pointed to the Login.gov single sign-on platform as a prime example of scaled digital transformation at play.
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Eight trends that are redefining government at ‘warp speed’
Deloitte's William Eggers shares the eight seismic trends redefining governance in 2024 and beyond.
IRS launches digitization effort to go paperless by 2025
According to the agency, the modernization program will eliminate up to 200 million pieces of paper annually and expedite refunds by several weeks.
Why government is failing in the digital age
Jen Pahlka, former U.S. Deputy CTO and founder of Code for America
Food and Drug Administration seeks input on digital transformation plan
The agency is working to publish a new data and technology modernization strategic plan by Sept. 30.
U.S. public sentiment ranks public sector organizations low on customer experience measures
The survey findings showed sentiment among U.S. consumers below average for government services but highlights key takeaways from which agency leaders can learn.
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