The Improving Government Services Act pushes federal agencies to develop plans to implement private-sector customer experience best practices into public programs.

The guidance sets new standards and actions for agencies as they look to enhance and modernize the way they interact with the American public through digital services…

GSA "discovered" that federal website URLs were producing false negatives, which were eventually published.

Multiple officials warn that disagreements over vision and lack of coordination between leadership at the USDS, GSA and the Office of the Federal Chief Information Officer have…

Clare Martorana says it doesn’t make sense that currently only about 2% of government forms are digitized.