The total economic impact of Salesforce Case Management Solutions for government

Interviews with six federal, state and local government customers give greater insight into the benefits, costs and risks associated with investing in Salesforce case management solution.
Trailblazers in Government
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The need to improve customer service and customer experience (CX) has never been more important, especially for the public sector. Government organizations around the world are turning their intentions toward delivering experiences that stakeholders come to expect from the commercial sector.

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Salesforce commissioned Forrester Consulting to conduct a Total Economic Impact study to examine the potential ROI government organizations may realize by deploying the Salesforce case management solution. To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed six government customers from national, state and local government with years of experience using Salesforce case management solutions.


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