The VA Digital Service team has been moved under the department's Office of the CTO. Is this the story of a fraught partnership between two very different…
From left: Partnership for Public Service Senior Manager Eric Keller leads a panel on improving customer service in government with Department of Veterans Affairs CTO Charles Worthington, Centers for Medicare & Medicaid Services Deputy Administrator for Operations Kimberly Brandt and USDA Office of Customer Experience Director Jim Doyle. (Photo by Carten Cordell)
VA CTO Charles Worthington's vision is "making interacting with the VA online as good as the customer would get when they interact with a private sector company…