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Charles Worthington

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From left: Partnership for Public Service Senior Manager Eric Keller leads a panel on improving customer service in government with Department of Veterans Affairs CTO Charles Worthington, Centers for Medicare & Medicaid Services Deputy Administrator for Operations Kimberly Brandt and USDA Office of Customer Experience Director Jim Doyle. (Photo by Carten Cordell)

Leaders want to improve customer service inside and outside agencies

Federal leaders are leveraging policy and technology changes to improve customer service both inside and outside the agencies.
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