It was pure serendipity that landed Kay Kapoor in the federal space. She attended Johns Hopkins University in Maryland, so geography led to an opportunity as a federal contractor. Once there, she fell in love with the commitment to service and mission in the federal market, and she dedicated her career to it.
Twenty-five years later, her duties have changed but her focus on service and mission has remained constant. Today, she leads AT&T's $4.5 billion Government Services organization–a 4,000-person-strong enterprise responsible for delivering IT and professional services solutions to federal government customers across civilian, defense, and intelligence agencies.
Customer service is front and center in everything that I do.
When one focuses on the end goal, technology is seen as an enabler, which ultimately will help move forward customers' goals. And for AT&T, which she says invests heavily in technology innovation, the future will focus on bringing services to the market around cloud solutions, secure mobility solutions, unified communications and big data analytics.
“Customer service is front and center in everything that I do," Kapoor told FedScoop last year when she was first selected as one of the Top 50 Women in Technology. “I have been rewarded over and over in my career to have customers put their faith and trust in me. That doesn't come by my work alone. I never lose sight of the fact that your business is built on the skills and hard work of your team. I put them first."
Throughout her career, Kapoor has also made time to encourage and mentor young technology professionals and students–especially women. She also serves as chairwoman of the American Heart Association's fundraising ball.
– Dan Verton