Craigslist founder Craig Newmark was sworn in as a government employee today, joining the Social Security Administration as an advisor to CIO Frank Baitman. He’ll be focused on social media for customer service and online authentication issues.
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SSA push to expand online ID verification for phone services sparks backlash
AARP warned that steering people more toward its online identity proofing feature, SAP, will “exacerbate the agency’s customer service crisis.”
