HP Enterprise Services announced it was awarded a $220.5 million task order by the U.S. Citizenship and Immigration Services to manage call centers for those applying for citizenship or who need immigration assistance.
Under the five-year order, HP will provide customer engagement management services for the USCIS National Customer Service Center.
“Immigration services is commonly the first experience a potential new citizen has in dealing with the U.S. government, so agents must be informed, professional and expedient,” said Marilyn Crouther, senior vice president, general manager, U.S. Public Sector, HP Enterprise Services. “HP fully supports the bureau’s focus on bringing USCIS closer to the public and providing effective outcomes for those who call for assistance.”