Long-term funding will help agencies establish closed-loop feedback systems for identifying and responding to customer experience issues, according to a new study.

Clare Martorana explains how OMB, GSA and USDS have worked to improve the provision of digital services centered on five core life experiences.

Robin Carnahan says her agency is focused on continuing momentum from recent federal IT successes including the launch of COVIDtests.gov and StudentAid.gov.

An analysis by the nonprofit found that just one-third of HISPs had websites compliant with government’s resource for accessible, mobile-friendly websites.

OPM, HUD and the Army are the latest recipients of funding that will modernize IT systems and move them toward zero-trust security architectures.

“[I]f the experiences are bad, there's something else at work here that we need to sort of be able to uncover and address before a crisis happens…

CIO Eric Hysen explains the new hiring spree and tells FedScoop that DHS is pivoting away from a CMMC-like rulemaking approach to vendor cybersecurity.

Ankit Mathur calls on agencies to show prospective employees progress made with specific tools and projects.

The latest funding round totals $26.8M and will support projects at the Department of Labor, AmeriCorps, and USAID.

As agencies work to implement mandates in the CX executive order to view citizens more as customers, they must make a more meaningful investment in culture change.