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customer experience (CX)

Travelers pass through a TSA security checkpoint during a winter storm at Denver International Airport on February 22, 2023 in Denver, Colorado. More than 1000 flights have been canceled across the U.S. as the storm impacts travel around the country. (Photo by Michael Ciaglo/Getty Images)

White House requests more than $500M to support CX offices and initiatives in 2024 budget

The White House wants to stand up or expand CX offices at DHS, Interior, Treasury, the VA, Social Security Administration, FEMA and the Census Bureau, among others.
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Department of Homeland Security Chief Information Officer Eric Hysen speaks at FedTalks 2022. (Image credit: Pepe Gomez / Pixelme Studio)

DHS announces major customer experience hiring initiative

CIO Eric Hysen explains the new hiring spree and tells FedScoop that DHS is pivoting away from a CMMC-like rulemaking approach to vendor cybersecurity.
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