Loren DeJonge Schulman speaks Sept. 15 at the Service to the Citizens Award ceremony. (Wyatt Kash)
The Daily Scoop Podcast
In late 2021, the Biden administration issued landmark citizen- and customer-experience-focused policy items: the President’s Management Agenda and the Executive Order on Transforming Federal Customer Experience and…
The Housing and Urban Development (HUD) building is seen on May 24, 2013 in Washington, DC. (Photo by Mark Wilson/Getty Images)
APRIL 11, 2023, WASHINGTON D.C. — Department of Justice Chief Information Officer Melinda Rogers speaks at the CrowdStrike Government Summit.
(U.S. Department of Agriculture / Flickr)
APRIL 12 2023, WASHINGTON D.C. — GSA Administrator Robin Carnahan speaks at the 2022 ‘Best Places to Work’ rankings, hosted by the Partnership for Public Service. (Image credit: T.J. Kirkpatrick for the Partnership for Public Service)
Travelers pass through a TSA security checkpoint during a winter storm at Denver International Airport on February 22, 2023 in Denver, Colorado. More than 1000 flights have been canceled across the U.S. as the storm impacts travel around the country. (Photo by Michael Ciaglo/Getty Images)
The White House wants to stand up or expand CX offices at DHS, Interior, Treasury, the VA, Social Security Administration, FEMA and the Census Bureau, among others.
White House on deep blue sky background in Washington DC, USA. (Image credit: Getty Images)
The projects are part of a push by the Biden administration, launched with the CX Executive Order in late 2021, to improve access to government services and…