Long-term funding will help agencies establish closed-loop feedback systems for identifying and responding to customer experience issues, according to a new study.
Robin Carnahan says her agency is focused on continuing momentum from recent federal IT successes including the launch of COVIDtests.gov and StudentAid.gov.
An analysis by the nonprofit found that just one-third of HISPs had websites compliant with government’s resource for accessible, mobile-friendly websites.
WASHINGTON, D.C. – Sept. 20: VA Depauty Chief Veterans Experience Officer Barbara Morton accepts her award at the Samuel J. Heyman Service to America awards. (Image credit: Partnership for Public Service / Joshua Roberts.)
CIO Eric Hysen explains the new hiring spree and tells FedScoop that DHS is pivoting away from a CMMC-like rulemaking approach to vendor cybersecurity.
USDS Chief Delivery Officer Ankit Mathur speaks with FedScoop and DefenseScoop Editor-in-Chief Billy Mitchell at FedTalks on Aug. 24 2022. (Image credit: Pepe Gomez / Pixelme Studio).
As agencies work to implement mandates in the CX executive order to view citizens more as customers, they must make a more meaningful investment in culture change.