In late 2021, the Biden administration issued landmark citizen- and customer-experience-focused policy items: the President’s Management Agenda and the Executive Order on Transforming Federal Customer Experience and…
In an interview, CIO Melinda Rogers paints a portrait of how generative AI tools could make the DOJ IT service desk program less cumbersome and frustrating.
APRIL 12 2023, WASHINGTON D.C. — GSA Administrator Robin Carnahan speaks at the 2022 ‘Best Places to Work’ rankings, hosted by the Partnership for Public Service. (Image credit: T.J. Kirkpatrick for the Partnership for Public Service)
The survey findings showed sentiment among U.S. consumers below average for government services but highlights key takeaways from which agency leaders can learn.
Travelers pass through a TSA security checkpoint during a winter storm at Denver International Airport on February 22, 2023 in Denver, Colorado. More than 1000 flights have been canceled across the U.S. as the storm impacts travel around the country. (Photo by Michael Ciaglo/Getty Images)
The White House wants to stand up or expand CX offices at DHS, Interior, Treasury, the VA, Social Security Administration, FEMA and the Census Bureau, among others.
The projects are part of a push by the Biden administration, launched with the CX Executive Order in late 2021, to improve access to government services and…