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customer experience (CX)

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Department of Homeland Security Chief Information Officer Eric Hysen speaks at FedTalks 2022. (Image credit: Pepe Gomez / Pixelme Studio)

DHS announces major customer experience hiring initiative

CIO Eric Hysen explains the new hiring spree and tells FedScoop that DHS is pivoting away from a CMMC-like rulemaking approach to vendor cybersecurity.
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