customer experience (CX)

Robin Carnahan, administrator of general services in the Biden administration, delivers remarks at the naming ceremony for the Department of Transportation building on May 09, 2023 in Washington, DC. (Photo by Kevin Dietsch/Getty Images)

GSA teases new open-source customer experience tool

Robin Carnahan said the “Gov CX Analyzer” will leverage AI features to improve customer interactions with government websites.
Subcommittee ranking member Rep. Ro Khanna arrives for a House Armed Services Subcommittee on Cyber, Information Technologies and Innovation hearing about artificial intelligence on Capitol Hill July 18, 2023 in Washington, DC. (Photo by Drew Angerer/Getty Images)

Rep. Ro Khanna calls for accountability of federal leaders on digital services modernization

Khanna told FedScoop in an exclusive interview that he would like to see key administration technology leaders testify on ongoing delays to improving government digital services and…
WASHINGTON, DC – SEPTEMBER 21: Sen. Rob Portman (R-OH) speaks to Sen. Gary Peters (D-MI) at a hearing to discuss security threats 20 years after the 9/11 terrorist attacks at the U.S. Capitol on September 21, 2021 in Washington, DC. (Photo by Greg Nash – Pool/Getty Images)

Senators introduce bipartisan bill to improve federal agencies’ customer service

The Improving Government Services Act pushes federal agencies to develop plans to implement private-sector customer experience best practices into public programs.