Sean Brune

SSA is in the midst of its five-year IT modernization program, on top of enhancing its cyber capabilities in line with the recent executive order and migrating to a hybrid cloud environment. The pandemic forced the agency to lean more heavily on collaboration tools, and Brune oversaw the expansion of video services, self-service options and improved security and usability of mySocialSecurity for customers. SSA also held a virtual IT Workforce Summit that helped connect its employees across the country. “While we had sessions specific to technology, we also had presenters from our local field offices and hearing offices to share their experience on how our software helps them to serve the public accurately and efficiently,” Brune said. “Employees really enjoyed the event, and we plan to have a virtual event on an annual basis going forward.”

Amrita Datar

Written by Amrita Datar

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