CenturyLink wins VoIP contract potentially worth $6 million-plus

The telecom company is set to provide voice-over-internet-protocol service and a hosted contact center to the General Services Administration's Federal Acquisition Service.
(Getty Images)

CenturyLink is set to provide voice-over-internet-protocol services to the General Services Administration’s Federal Acquisition Service, to “help them modernize and transform their legacy voice systems,” a company official said.

Valued at $1.3 million for the first year with four one-year options, the contract could be worth more than $6 million. It was awarded through GSA’s IT Schedule 70, according to the announcement.

“CenturyLink’s VoIP service provides government agencies with an affordable, modern solution that accelerates agencies’ digital transformation, connects them to their stakeholders and maximizes commercial best practices,” said CenturyLink Senior Vice President and General Manager of Federal Solutions Erich Sanchack in a statement.

CenturyLink provides government agencies “managed hosting, cybersecurity, cloud and IT services over its carrier-class network.”


“CenturyLink will provide the FAS with a hosted contact center that features expanding technology capabilities, a variety of secure interfaces that can be integrated with other systems and proper redundancy for a call system than handles approximately 800,000 inbound and outbound calls annually,” according to the announcement.

The company also won in December a three-year, $11.4 million contract to provide a unified communications-as-a-service platform for the more than 450 Senate offices in all 50 states.
Samantha Ehlinger

Written by Samantha Ehlinger

Samantha Ehlinger is a technology reporter for FedScoop. Her work has appeared in the Houston Chronicle, Fort Worth Star-Telegram, and several McClatchy papers, including Miami Herald and The State. She was a part of a McClatchy investigative team for the “Irradiated” project on nuclear worker conditions, which won a McClatchy President’s Award. She is a graduate of Texas Christian University. Contact Samantha via email at, or follow her on Twitter at @samehlinger. Subscribe to the Daily Scoop for stories like this in your inbox every morning by signing up here:

Latest Podcasts