GSA’s Kostin to lead new Digital Services Innovation Center


Gwynne Kostin will lead the new Digital Services Innovation Center outlined Wednesday in the White House’s federal government digital strategy, the General Services Administration confirmed to FedScoop.

Kostin is currently Director of Mobile in GSA’s Office of Citizen Services and Innovative Technologies.


The new innovation center will be headquartered within GSA and will “work with agencies to establish shared solutions and training to support both infrastructure and content needs,” including “source code sharing tools, video captioning, language translation, usability and accessibility testing, certification for browser compatibility, web hosting, and security architectures.”

The Digital Services Innovation Center will collaborate with a Digital Services Advisory Group comprised of members of the Federal CIO Council, Federal Web Managers Council and federal agency leaders.

“[Mobility is] about the information behind the device. It’s about the mobility of the information,” Kostin told attendees at FedScoop’s MobileGov Summit on February 23. “Those who are going to be winning will not be thinking about the desktop or the laptop or devices. It will be those who think beyond that.”

Kostin discusses federal government mobile strategy with FedScoopTV:



Gwynne Kostin is Director, Mobile in the Office of Citizen Services & Innovative Technologies at the U.S. General Services Administration. She is working with federal agencies to clear a citizen-centric path for mobile access to government.

Gwynne previously was director of GSA’s Center for New Media and Citizen Engagement, where she worked to make it easier for government to engage with citizens and citizens to engage with government through the development of cross agency tools, policies and services. There she launched the government’s free, policy-compliant “build-a-blog” platform NOW and the contest platform

As Director of New Media for the U.S. Department of Homeland Security, she drove the use of new technologies to solve business problems creating the department’s first social media strategy, developing a cross-agency web communications model for disaster response, and leading new media communications and strategy for the department’s 22 agencies.

Prior to joining public service, she spent ten years in new technologies, including founding a successful Internet start–up in an association and leading strategic Web communications in health care and education. She enjoys talking to interesting people and figuring out how things work.

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